Terms & Conditions for Best Solutions.

Please read this document thoroughly, as it outlines the terms governing our engagement.

If you are not the equipment owner, you must secure the owner’s permission before we can proceed with the work.

 

Our services are available from 10 am to 5 pm, Monday to Friday, unless otherwise specified.  

We will mutually agree on the scope of work, and once confirmed, we will commence at the earliest opportunity, based on engineer availability.

 

Typically, our engineers handle all work; however, we may, at times, allocate tasks to an approved contractor.

 

For any defects in materials, we will repair or replace them at no additional charge. Any issues with workmanship will also be corrected free of charge. For further guidance on your legal rights, please contact your local Trading Standards Office or Citizens Advice Bureau.

 

The fees cover labor and parts needed to resolve the primary issue, along with any additional issues identified during inspection. Our solar repair services include:

 

1. Solar Panel Cleaning Service  

   Solar panels are an excellent investment to enhance your home’s electricity supply. They are effective and eco-friendly but need regular cleaning to maintain optimal efficiency. Our specialized cleaning service ensures your panels work at their best.  

   Price: £250

 

2. Inverter Performance Service  

   This service is designed to keep your inverter operating at peak performance, maximizing energy output and extending its lifespan. Trust our expertise to ensure your system’s reliability and efficiency.  

   Price: £300

 

3. Comprehensive Solar Repair Service  

   Our skilled solar electricians are available to inspect and repair solar panels and inverters. Without regular checks, issues such as malfunctioning panels, outlets, connections, and bird-related wiring damage may arise. Our thorough inspections help prevent these hazards.  

   Price: £350

 

Please note that quoted prices exclude repairs related to design flaws or necessary upgrades to meet current industry or legal standards.

 

If you wish to upgrade your equipment, we can provide this service for an additional fee, agreed upon in advance, based on resources, materials, and contractor time.

 

If the earth wire setup at your property does not meet Institute of Electrical Engineers Standards, we will advise on the required updates. The engineer will decide whether to proceed, and additional costs will be disclosed.

 

Our ability to complete repairs depends on the availability of necessary parts.

 

To make a claim, please call the number provided on our website or on the paperwork. We will arrange an engineer visit at a time convenient for you.

 

 

Data Usage Policy

 

We may share personal data when required by law, such as in response to a law enforcement request or court order, to protect our legal rights and ensure service operations.

 

We may occasionally use third-party providers to help deliver our services (e.g., call centres or in-person services). If information is collected directly by a provider.

 

By using our services, clients consent to the electronic collection of data, including sensitive information, which may be shared with us or relevant third parties as described.

 

Clients can request corrections to inaccuracies and view copies of their personal information. If your details change, please inform us to keep records current, as we are not responsible for issues arising from outdated information.

 

We may update our terms without prior notice. Updated terms will be sent to your registered address, and we will notify you where feasible.

 

For inquiries, contact us at: Best Solutions C.B. Ltd , Office 1, 6 Laburnum Grove, Bognor Regis, United Kingdom, PO22 9HT

Email info@ukbestsolar.com, Phone 01623339207, Company number 13901300

 

In accordance with the Data Protection Act 1998, we implement strict security measures to prevent unauthorized access.

 

Clients agree that we are not liable for security breaches unless due to our failure to implement adequate protections.

 

We are dedicated to safeguarding client data with reasonable measures.

 

Clients may request the cessation of communications, which will result in the deletion of their information from our system.

 

Refer to our full Privacy Policy available in the menu.

 

 

Complaints Policy

 

1. We are committed to delivering excellent customer service to all.

2. Filing a Complaint: We handle complaints promptly, fairly, and with integrity. All complaints are kept confidential and help us improve our services.

3. Submitting a Complaint: Send your complaint to 6 Laburnum Grove, Bognor Regis, United Kingdom, PO22 9HT.

4. Anonymous Complaints: Anonymous complaints are handled to the same standards, but providing contact details allows us to inform you of the resolution.

5. Complaint Process: Complaints are reviewed within fifteen (15) business days, and we will acknowledge receipt. Each complaint is managed by a Director or member of Management. We strive to resolve issues within 28 working days, though complex matters may take longer.

6. Timeliness: To ensure a timely response, we encourage you to submit complaints as soon as possible after the incident.

 

 

Refund Policy

 

Clients are entitled to an 18-day cooling-off period to cancel without charge. After this period, a £110 cancellation fee applies unless full service has commenced.

 

Cancellation Policy

 

You may cancel this agreement by giving written notice within 18 days of receiving our information, including terms and conditions, to receive the refunds stated above. If significant resources have already been expended, a charge for incurred costs may apply. Agreed refunds are typically processed within 10-15 business days.

 

For Vulnerable Adults or their representatives, our Vulnerable Adult Policy ensures a full refund if the service is deemed unnecessary.

 

 

Vulnerable Adult Policy

 

We safeguard vulnerable adults by ensuring they are not knowingly enrolled in our services. If a service is sold to someone identified as vulnerable adult after, we will provide a full refund.

 

Our team receives extensive training in engaging with vulnerable adults, complemented by ongoing monitoring and adherence to industry standards. We regularly update our practices based on legal requirements and guidance from organizations like Age Concern.

 

We uphold ethical standards to ensure vulnerable adults are not exploited. Management ensures compliance through quality assurance processes to protect their interests.